Sunday, November 18, 2012

DVR Freezes

DVR Freezes

Press a button on your TV cable box remote and... nothing.

Time Warner DVR cable box remote slow
Fix your slow DVR cable box and unresponsive remote
Does your cable box seem to lock or freeze on L1 or L13 when you try to reset by plug/unplug?

Do you save a lot of tv series, shows like Justin Bieber concerts, Taylor Swift concerts or Kenny Chesney concerts on Paladium to watch later?  Recording Sports shows like NFL Football games or NBA basketball games?  TV series like Greys Anatomy or History Channel series?  Does your TV and remote seem sluggish or slow responding compared to when it was new?

The issue may be the DVR hardrive is full or close to it's capacity.  If you have a DVR cable box and record a lot of shows you'll find that as the hard drive in your box fills over 50%,  the DVR response to your remote slows down and performance deteriorates.  It seems your remote is not working and the TV is locked up when you press a button.  You may also encounter  freezes when the DVR drive approaches 72% capacity or more (your percentage full is on the DVR view recording screen).  If you let it get this full, deleting recorded shows alone may not solve the issue.  You may need to reset your cable box, but please, before you go any further make sure new batteries in your remote won't fix the problem.

Time Warner tech support is good if you're a subscriber and need help.  One number is 888-640-5042 (or search internet for Time Warner Cable Tech Support Phone Number).

Before starting make sure your batteries in your remote are + and not -
This does not delete your recorded show

Troubleshoot To Fix
slow DVR recording freezing yourself and restore your cable box:

  1. Turn the TV off.
  2. Turn the DVR off with remote.
  3. Unplug the DVR box and wait at least 20 minutes.
  4. Plug the DVR box back in and wait at least 20 minutes.
  5. Turn the TV on and delete several shows.  If a freeze occurs during the delete shows process, repeat steps 1 - 4.  If you have recorded over 80% of the disc in your DVR box, it will help speed the overall process if you repeat steps 1 - 4 about half way through the deletions. 
  6. Go to scheduled recordings and delete any unwanted scheduled recording series.
  7. Repeat steps 1 - 4 again.  You could unplug your DVR before bed (assuming no recordings scheduled) and plug back in when you get up to assure you have allowed enough time for the system reset.
A DVR is simply a hard drive in the box connected to the Cable.  Hard drives slow down when over 50% is used.  It's not an option to defragment a DVR Hard drive like a PC hardrive and should not be attempted.

When you plug the DVR box back in you'll see a series of codes appear such as L13 - L1 while you're waiting for reset.  This is normal and time should be allowed for the box to clear the cache memory (not your shows) recycle, update if necessary and restart.  The most common error is not waiting long enough after unplugging the DVR box and not waiting long enough after plugging the box back in to let all the files restore on the hardrive.

If this does not work, or you don't want to take the time to go through these steps, alternatively you can get a new box.  Keep in mind this too takes time and you will lose all the shows you have recorded.   Call tech support to schedule time for a technician to come or call your local company for instructions to take your box in to trade for a new one.

If your preferred seats for the show are in your own living room, get the best performance from your DVR cable box and get the satisfaction of knowing, "I learned it and fixed it myself".

Record Super Bowl 2013!  It's interesting to go back and slow down some key plays from the game.

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